Government of Western Australia Drug and Alcohol Office

Alcohol And Drug Support Line

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The Alcohol and Drug Support Line is a confidential, non-judgmental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use.

The service is available 24/7 via phone.

For people who speak little or no English, please see help for non-English speakers.

What we do

Contact with the Alcohol and Drug Support Line is one-to-one with a professional counsellor and is confidential.

The counsellor who answers your call can:

  • Listen to what is going on for you
  • Provide you with information about alcohol or drug use
  • Provide emotional support
  • Talk about treatment options
  • Refer you to local services that can provide ongoing support

We can also provide:

  • Interim support to individuals waiting for face to face counselling/treatment
  • A free call back service to socially and geographically isolated clients
  • Support to health professionals working with individuals and families impacted by alcohol or drug use

How to contact us

Call

Phone

Call (08) 9442 5000
Country Callers 1800 198 024
24 hours a day, 7 days a week

Chat

Live Chat

7am – 10pm, daily
Chat to a counsellor online

Email

Email

alcoholdrugsupport@mhc.wa.gov.au
A counsellor will reply to your email within three days

Translating Services

Translating services

If English is not your first language, you can get free translation support through Translating and Interpreting Service (TIS National) by phoning 131 450

Speech or hearing difficulties

Speech or hearing difficulties

If you have speech or hearing difficulties you can contact us by phone through the National Relay Service

Useful links

For a list of alcohol and drug services across Western Australia please visit our service directory.

Help for parents and families

The Parent and Family Drug Support Line is a confidential, non-judgemental, 24/7 telephone counselling, information and referral service for families and carers concerned about a loved one’s alcohol or drug use.

The service is available 24/7 via phone on (08) 9442 5050 or 1800 653 203 (country callers).

In addition to professional counsellors, the Parent and Family Drug Support Line has a network of trained parent volunteers who have experienced their own child’s alcohol or drug use. Parent volunteers will listen to your concerns, share coping strategies and explore options to help manage your situation.

Help for people working away from home

The Working Away Alcohol and Drug Support Line is a confidential telephone support, information and referral service for anyone working away from home, their families and employers who are concerned about their own or another person’s alcohol or drug use or mental health and wellbeing.

The service is available 24/7 via phone on 1800 721 997.

Help for tobacco users

For counselling and support for tobacco users call the Quitline on 13 78 48.

Last updated on 15 October 2015