What we do
Contact with the Parent and Family Drug Support Line is one-to-one with a professional counsellor and is confidential.
The counsellor who answers your call can:
- Listen to your concerns
- Provide you with information about alcohol or drug use
- Provide emotional support and professional advice
- Offer to transfer you to a parent volunteer for peer support
- Talk about support options for you and your loved one
- Refer you to local services that can provide you and your family with ongoing support
Parent support network
In addition to professional counsellors, the Parent and Family Drug Support Line has a network of trained parent volunteers who have experienced their own child’s alcohol or drug use.
Parent volunteers are available between 8:00am and 10:00pm each day and will listen to your concerns, share coping strategies and explore options to help manage your situation.
If you are interested in becoming a parent volunteer, see Volunteer Support Network.
How to contact us
Call (08) 9442 5050
Country Callers 1800 653 203
24 hours a day, 7 days a week
7am – 10pm, daily
Chat to a counsellor online
A counsellor will reply to your email within three days
If English is not your first language, you can get free translation support through Translating and Interpreting Service (TIS National) by phoning 131 450
Speech or hearing difficulties
If you have speech or hearing difficulties you can contact us by phone through the National Relay Service
Peer support group
The Parent and Family Drug Support Line parent volunteers may provide peer support groups. For more information contact the Parent and Family Drug Support Line on (08) 9442 5050 or 1800 653 203 or email firstname.lastname@example.org
For more information, you can download our Information and Support Pack for Parents and Families or see about drugs and about alcohol.
Drug Court support
The Parent and Family Drug Support Line parent volunteers attend the Perth Drug Court every Monday morning. Parent volunteers are available to support you, answer any questions you have and refer you to local services that can provide support to you and your family.
If you have a child or family member going through Perth's Drug Court system, we encourage you to talk to one of our parent volunteers. For more information contact the Parent and Family Drug Support Line on (08) 9442 5050 or 1800 653 203 or email email@example.com
You may also find it helpful to visit the Western Australian Government's Drug Court webpage, which provides useful information about Drug Court processes.
For a list of alcohol and drug services across Western Australia please visit our service directory.
Help for personal alcohol and drug use
The Alcohol and Drug Support Line is a confidential, non-judgmental telephone counseling, information and referral service for anybody seeking help with alcohol or drug use.
The service is available 24/7 via phone on (08) 9442 5000 or 1800 198 024 (country callers).
Help for people working away from home
The Working Away Alcohol and Drug Support Line is a confidential telephone support, information and referral service for those working away from home, their families and employers who are concerned about their own or another person’s alcohol or drug use or mental health and wellbeing.
The service is available 24/7 via phone on 1800 721 997.
Help for tobacco users
For counselling and support for tobacco users call the Quitline on 13 78 48.