Government of Western Australia Drug and Alcohol Office

Consumer Involvement

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It has been long recognised that consumers make a valuable contribution to the planning, implementation and evaluation of health services, including alcohol and other drug (AOD) services and there is strong support from consumers and service providers in Australia to improve consumer involvement in the AOD sector (at both the state and national level).

In 2014, the Drug and Alcohol Office contracted an independent consultant, Clear Horizon WA, to conduct research with AOD 53 consumers and their families and 37 service providers to determine current levels of consumer involvement in the AOD sector, barriers to implementation and also how consumer involvement could be improved in the sector.

Following this research, on 6 November 2014, the Drug and Alcohol Office (DAO) in partnership with the Western Australian Network of Alcohol and Other Drug Agencies (WANADA), and the Western Australian Substance Users’ Association (WASUA) held a forum of 70 consumers to discuss ways to improve consumer involvement in the alcohol and other drug (AOD) sector. The forum was held to engage with a broader group of consumers to validate the previous research findings and to determine priorities for implementing consumer involvement strategies. A full report on the forum and its findings can be downloaded here.

Last updated on 29 June 2015